FAQ

 

FREQUENTLY ASKED QUESTIONS

WHAT IS FERCE SIMPLICITY LLC?.

FIERCE SIMPLICITY IS AN INTERNATIONAL LUXURY LIFESTYLE BRAND FOR INFLUENTIAL WOMEN MAKING A DIFFERENCE. OUR TYPICAL CUSTOMER IS A DREAMER AND AN IMPACT MAKER WHO NOT ONLY ENJOYS SIMPLE LUXURIES LIKE RELAXING ON THE BEACH, BUT ALSO IS A WOMAN THAT WANTS TO BE HEARD AND NOT JUST SEEN. 

LIVE FIERCE IS A CHARITABLE ORGANIZATION THAT EXPANDS ON THE FIERCE SIMPLICITY MISSION TO PROVIDE A VESSEL FOR WOMEN TO MAKE AN IMPACT IN SOCIETY. LIVE FIERCE IS COMMITTED TO HELPING ALL WOMEN REALIZE THEIR TRUE POTENTIAL. BY CREATING PROGRAMS THAT HELP ENCOURAGE CONFIDENCE, CREATIVE SELF-EXPRESSION, AND INNOVATION WE ENSURE THE DEVELOPMENT OF WOMEN TODAY, FOR A BETTER COMMUNITY OF TOMORROW. 

HOW DO I CONTACT YOU?

GENERAL ASSISTANCE: YOU CAN EMAIL US AT CUSTOMERSERVICE@FIERCESIMPLICITY.COM
PRESS/MEDIA CONTACT. FOR ALL MEDIA RELATIONS, PLEASE CONTACT US AT MEDIA@FIERCESIMPLICITY.COM
I'M A DESIGNERS. PLEASE CONTACT US AT MEDIA@FIERCESIMPLICITY.COM
SALES. PLEASE CONTACT US AT SALES@FIERCESIMPLICITY.COM

 

HOW DO I MAKE A PURCHASE?

SHOPPING WITH US IS EASY. SIMPLY FIND THE ITEMS THAT YOU WOULD LIKE, SELECT YOUR SIZE AND COLOR AND CLICK ON
‘ADD TO CART’. OR SHOPPING CART ICON.
REVIEW YOUR SHOPPING CART. YOU CAN USE ‘REMOVE’ TO DELETE ANY ITEMS FROM YOUR TOTE
WHEN YOU ARE READY TO PAY CLICK ON ‘CHECKOUT’ AND FOLLOW THE ON SCREEN INSTRUCTIONS.
IF YOU HAVE ANY PROBLEMS PLEASE EMAIL US AT CUSTOMERSERVICE@FIERCESIMPLICITY.COM
WE WILL CONTACT YOU WITHIN 24-48 HOURS OF RECEIVING YOUR EMAIL.

 

HOW DO I USE MY PROMO CODE?

YOU CAN ENTER YOUR PROMO CODE IN YOUR SHOPPING CART, JUST ABOVE THE CHECKOUT BUTTON BY CLICKING USE COUPON CODE AND ENTERING CODE.

 

DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?

NO, ​YOU CAN CHECK OUT AS A GUEST DURING CHECKOUT, HOWEVER WE RECOMMEND CREATING AN ACCOUNT SO YOU MAY TRACK YOUR ORDER STATUS.

 

DO YOU MAKE SPECIAL CUSTOM ORDERS?

WE MAKE CUSTOM ORDERS ON SPECIAL OCCASIONS. PLEASE EMAIL US FOR DETAILS.

DO YOU RESTOCK ITEMS?

YES, MOST ITEMS ARE RESTOCKED. WE ALSO ALLOW PRE-ORDER FOR ITEMS OUT OF STOCK SO YOU CAN BE THE FIRST PERSON TO RECEIVE THE NEW RESTOCK. IF YOU DO NOT SEE AN ITEM BUT WOULD LIKE TO ORDER IT FEEL FREE TO EMAIL US FOR DETAILS. 
PRE-ORDER POLICY 

 

WHAT SIZE SHOULD I ORDER?

OUR BIKINIS AND CLOTHES RUN TRUE TO SIZE UNLESS OTHERWISE NOTED IN THE PRODUCT DESCRIPTION. PLEASE REFER TO OUR SIZE GUIDE FOR ALL MEASUREMENTS. IF YOU NEED FURTHER ASSISTANCE DETERMINING WHICH SIZE WILL SUIT YOU BEST, FEEL FREE TO EMAIL US AND WE WILL BE MORE THAN HAPPY TO ASSIST YOU.

ENHANCING YOUR BODY'S BEST ASSETS:

THE ART OF FINDING THE IDEAL SWIMSUIT IS ALL ABOUT ENHANCING YOUR BODY'S BEST ASSETS. AT FIERCE SIMPLICITY, WE MAKE IT OUR BUSINESS FOR WOMEN TO FEEL SEXY AND LOOK GREAT IN THEIR BATHING SUIT. THE FIERCE SIMPLICITY BIKINI™ FIT GUIDE WILL BREAK DOWN WHICH STYLE AND CUT ARE PERFECTLY SUITED FOR YOU. IT WILL OFFER ALTERNATIVES TO ADDRESSING PARTICULAR BODY CONCERNS AND ULTIMATELY GET YOU READY TO HIT THE BEACH, POOL OR WHEREVER ELSE LIFE TAKES YOU.

DO YOU OFFER GIFTWRAPPING OR PERSONALIZED MESSAGES? 

YES, THE OPTION TO HAVE AN ORDER GIFT WRAPPED WITH A PERSONALIZED CARD CAN BE SELECTED UPON CHECKOUT IN YOUR CART. SELECT THE GIFT OCCASION/THEME, AND SIMPLY INCLUDE THE PERSONAL MESSAGE YOU WOULD LIKE PLACED IN THE CARD. ALSO LET US KNOW IF YOU PREFER THE MESSAGE TO BE TYPED OR HAND WRITTEN. YOUR GIFT WILL BE PACKAGED, WRAP, AND ADDRESSED WITH LOVE AND CREATIVITY. BESIDES NOTHING IS MORE EXCITING THEN RECEIVING A PRETTY PACKAGE WITH AN UNKNOWN GIFT. FOR DETAIL CLICK HERE
 

HOW DO I FIND A SPECIFIC ITEM?


IF YOU KNOW WHAT YOU ARE LOOKING FOR YOU CAN ENTER THE ITEMS NAME IN THE
OUR SEARCH BAR FOUND IN THE UPPER RIGHT HAND CORNER OF WWW.FIERCESIMPLICITY.COM. YOU CAN SEARCH FOR THE PRODUCT
BY ITEM, CATEGORY, OR DESIGNER BRAND. THROUGHOUT THE SITE THERE IS ALSO A ‘SEARCH’ FUNCTION WHICH CAN BE USED TO
ENTER KEY WORDS RELATED TO THE ITEM.
 

HOW DO I KNOW IF AN ITEM IS IN STOCK?

ALL IN STOCK ITEMS ARE LABELED ACCORDINGLY, UNLESS ‘OUT OF STOCK’,
OR “PRE-ORDER” IS DISPLAYED IN THE TOP RIGHT SIDE OF THE ITEMS DESCRIPTION PAGE.
 IF AN ITEM DOES NOT SHOW IN A SPECIFIC SIZE IN THE DROP-DOWN MENU, THIS MEANS THE ITEM IS NO LONGER AVAILABLE
IN THAT SIZE. PLEASE BE AWARE THAT EVEN IF AN ITEM IS IN YOUR SHOPPING CART, IT CAN STILL BE BOUGHT BY SOMEONE ELSE
UNTIL YOU HAVE FULLY COMPLETED YOUR ORDER.

IF YOU ARE INTERESTED IN AN ITEM WHICH IS OUT OF STOCK PLEASE CONTACT US AT CUSTOMERSERVICE@FIERCESIMPLICITY.COM
AND WE CAN LET YOU KNOW IF IT HAS BEEN RE-ORDERED OR IF PRE-ORDER IS ACCEPTED.


WHAT DOES IT MEAN IF AN ITEM IS BACKORDERED?


IF YOU PLACE AN ORDER FOR AN ITEM THAT IS NOT AVAILABLE FOR IMMEDIATE SHIPMENT, IT WILL BE BACKORDERED. GENERALLY YOU WILL BE NOTIFIED IF YOUR ITEM IS ON BACKORDER WITHIN 15 BUSINESS DAYS OF PLACING YOUR ORDER. YOU WILL ALSO BE GIVEN AN APPROXIMATE DATE OF SHIPMENT.  IN THE EVENT THAT A BACKORDERED ITEM IS A PART OF YOUR ORDER WE RESERVE THE RIGHT TO SHIP YOUR ORDER IN MULTIPLE PACKAGES. ALTHOUGH YOUR ORDER MAY SHIP IN MULTIPLE PACKAGES YOU WILL NOT BE CHARGED ANY ADDITIONAL SHIPPING AND HANDLING FEES. ANY IN-STOCK ITEMS WILL BE SHIPPED IMMEDIATELY AND BACKORDERED ITEMS WILL SHIP AS THEY BECOME AVAILABLE VIA FIRST CLASS OR PRIORITY USPS SHIPPING. 


WHAT PAYMENT METHODS ARE ACCEPTED?


WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS DEBIT AND CREDIT CARDS. WE ALSO ACCEPT PAYMENT THROUGH PAYPAL. ALL TRANSACTIONS ARE SHOWN AND CHARGED IN USD.

IS IT SAFE TO USE MY CREDIT CARD ONLINE AT FIERCE SIMPLICITY ?
 

YOUR PERSONAL ONLINE SECURITY IS IMPORTANT TO US.
OUR SITE IS AS SECURE AS IT CAN BE MADE WITH BOTH HTTPS AND SSL CERTIFICATES YOU CAN ENSURE YOUR DATA IS BOTH ENCRYPTED AND SECURE. AS ALL OF OUR PAYMENTS ARE PROCESSED THROUGH PAYPAL WE DO NOT STORE OR HAVE DIRECT ACCESS TO ANY CREDIT CARD INFORMATION. FOR FURTHER DETAILS ON THEIR EXCELLENT SECURITY MEASURES, CLICK HERE.  

 

HOW WILL I KNOW WHEN YOU HAVE RECEIVED MY ORDER?
 

AFTER YOU HAVE PLACED YOUR ORDER YOU WILL RECEIVE A CONFIRMATION EMAIL CONFIRMING THAT YOUR ORDER HAS BEEN RECEIVED AND PROCESSED. ONCE YOUR CREDIT CARD DETAILS HAVE BEEN APPROVED AND YOUR DELIVERY ADDRESS HAS BEEN VERIFIED, YOUR ORDER BE ACCEPTED AND SHIPPED. YOU WILL RECEIVE ANOTHER EMAIL FROM US ONCE YOUR ORDER HAS BEEN SHIPPED CONTAINING INFORMATION TO TRACK YOUR DELIVERY. 

IN THE UNLIKELY EVENT THAT ANY OF YOUR ITEMS ARE UNAVAILABLE WE WILL CONTACT YOU BY
EMAIL AND YOUR PAYMENT WILL EITHER NOT BE PROCESSED OR WILL BE REFUNDED.
 

SHIPPING

HOW DO I CHECK THE STATUS OF MY ORDER? 

ONCE YOU LOG IN TO YOUR ACCOUNT, YOU CAN CHECK YOUR ORDER’S STATUS DIRECTLY FROM YOUR ACCOUNT.

WHERE DO YOU SHIP FROM?

WE SHIP FROM MIAMI, FLORIDA USING 2-3 DAY PRIORITY MAIL, OR USPS FIRST CLASS SHIPPING

DO YOU OFFER INTERNATIONAL SHIPPING?

YES, PLEASE FIND OUR INTERNATIONAL SHIPPING LIST AND POLICIES HERE
IF YOU CANNOT FIND YOUR COUNTRY IN THE LIST PLEASE EMAIL US AND WE WILL LET YOU KNOW IF IT IS A POSSIBILITY.
 

HOW FAST IS YOUR SHIPPING? 

ONCE YOUR ORDER HAS PROCESSED SHIPPING WITHIN THE US GENERALLY TAKES 2-7 BUSINESS DAYS VIA PRIORITY SHIPMENT AND 5-12 BUSINESS DAYS VIA FREE FIRST CLASS. SHIPPING. SHIPPING TO THE EU & UK WILL GENERALLY TAKE 7-20 BUSINESS DAYS IF SHIPPED VIA FIRST CLASS MAIL AND UP TO 12 BUSINESS DAYS IF SHIPPED VIA USPS PRIORITY SHUPPING. SHIPPING TO OTHER COUNTRIES VARIES. EVERYTHING IS SHIPPED BY AIRMAIL. CHECK OUT OUR SHIPPING PAGE FOR MORE INFORMATION.
 

HOW MUCH IS SHIPPING TO ... ?

ALL US AND CANADIAN ORDERS OVER $150 RECEIVE FREE SHIPPING! OUR INTERNATIONAL SHIPPING RATES CAN BE CALCULATED DIRECTLY FROM YOUR CART PAGE. EXPRESS SHIPMENT OPTIONS VARY IN PRICE BY DESTINATION AND CAN BE CALCULATED ON THE CART & CHECKOUT PAGE. CHECK OUT OUR SHIPPING PAGE FOR MORE INFORMATION.
 

THERE MAY BE AN ERROR IN MY ORDER.

PLEASE CONTACT US SO WE MAY CORRECT ANY ORDER ERROR IN A TIMELY FASHION.
 

WHAT HAPPENS IF MY ORDER IS LOST IN THE MAIL?

IN THE UNLIKELY EVENT THAT YOUR PARCEL IS LOST IN THE MAIL, WE HAVE YOU COVERED WITH OUR $3 INSURANCE PLAN THAT COVERS UP TO $300.  ALL OF OUR SHIPMENTS ARE INSURED. WE WILL SIMPLY PLACE AN INQUIRY WITH YOUR TRACKING NUMBER. AN INQUIRY WITH THE USPS GENERALLY TAKES BETWEEN 3-15 DAYS TO COMPLETE. UPON CONFIRMATION THAT YOUR DELIVERY WAS LOST WE WILL REPLACE YOUR ORDER OR PROVIDE YOU WITH A REFUND IF INSURANCE WAS PLACED ON THE PARCEL.

CAN I CANCEL OR MODIFY MY ORDER BEFORE IT SHIPS?

 UNFORTUNATELY WE ARE UNABLE TO MAKE CHANGES, INCLUDING CANCELLATIONS, TO ORDERS AFTER THEY HAVE BEEN SUBMITTED.

  

RETURNS/EXCHANGE

HOW DO I RETURN/EXCHANGE? 

PLEASE FILL OUT OUR PRODUCT RETURN/EXCHANGE FORM AND REVIEW OUR FULL RETURN AND EXCHANGE POLICY PRIOR TO SHIPPING OUT ANY ITEMS.
 

CAN I RETURN A SALE ITEM?

CLEARANCE PRODUCTS, SALE ITEMS AND PRODUCTS MARKED AS "FINAL SALE ITEM" WILL BE FINAL, MEANING NO RETURNS WILL BE ACCEPTED FOR THESE ITEMS. YOU MAY FIND OUT IF AN ITEM PURCHASED IS FINAL SALE BY LOOKING AT THE PRODUCT’S DESCRIPTION/TITLE.
 

HELP

THE SITE WON'T LET ME ORDER

PLEASE LET US KNOW OF THE PROBLEM BY EMAILING US OR CALLING -- IF YOU NEED ADDITIONAL HELP ORDERING, EMAIL US THE ITEMS YOU'D LIKE TO PURCHASE AND WE CAN SET UP A CUSTOM ORDER FOR YOU.
 

 IS MY PERSONAL INFORMATION KEPT PRIVATE?
 

PLEASE BE ASSURED THAT ALL THE INFORMATION YOU SHARE WITH US IS
 PRIVATE AND CONFIDENTIAL. AT NO POINT WILL WE SHARE, RENT OR SELL YOUR PERSONAL INFORMATION WITHOUT YOUR CONSENT.
PLEASE REVIEW OUR ENTIRE PRIVACY POLICY.