EXCHANGE INSTRUCTIONS

 

FREE SHIPPING ON ALL DOMESTIC EXCHANGE ORDERS*
 

WE OFFER FREE STANDARD SHIPPING WITHIN THE US ON THE 1ST EXCHANGE. PLEASE NOTE EXCHANGE REQUESTS WILL WILL NOT BE ACCEPTED AFTER 10 DAYS.

ANY ADDITIONAL EXCHANGES WILL INCUR ADDITIONAL SHIPPING FEES.

 

TO EXCHANGE: 

 

1.     FILL OUT OUR RETURN / EXCHANGE FORM

2.     PLEASE REFERENCE YOUR OLD ORDER NUMBER

3.     TELL US WHAT YOU'D LIKE EXCHANGED

4.     CUSTOMER CARE WILL WAIVE THE SHIPPING FEE ON YOUR 1ST NEW ORDER

 

RETURN INSTRUCTIONS


WE WILL GLADLY ACCEPT YOUR RETURN FOR STORE CREDIT OR EXCHANGE WITHIN 10 BUSINESS DAYS OF RECEIVING YOUR ORDER.
POLICY IS STRICLTY ENFORCED. 
ALL ITEMS ARE NON-REFUNDABLE

 

PLEASE FOLLOW THE INSTRUCTIONS ON THE RETURN FORM INCLUDED IN YOUR PACKAGE AND RETURN YOUR ITEMS WITHIN 10 DAYS OF RECEIPT TO THE ADDRESS BELOW. 

INCLUDE YOUR ORDER # ON THE OUTSIDE OF THE PACKAGE.

 

TO EXPEDITE YOUR RETURN PROCESS, PLEASE FILL OUT A RETURN ORDER REQUEST.

 

FIERCE SIMPLICTY RETURNS
 
ORDER # _________
P.O BOX 416595
 
MIAMI BEACH FL, 33141

 

RETURN SHIPPING IS CUSTOMER'S RESPONSIBILITY. WE DO NOT ACCEPT COD SHIPMENTS; YOU SHOULD USE A SHIPPING CARRIER THAT PROVIDES TRACKING INFORMATION AND INSURANCE (FEDEX, UPS, USPS) AS WE ARE NOT RESPONSIBLE FOR LOST OR DAMAGED RETURN SHIPMENTS. 

 

PLEASE NOTE:

STORE CREDIT WILL BE APPLIED ACCORDINGLY TO ALL RETURNED MERCHANDISE.

NO RETURNS WILL BE ACCEPTED AFTER 10 DAYS FROM THE ORIGINAL SHIPPING DATE.

ITEMS MARKED AS SALE ARE FINAL SALE AND CANNOT BE RETURNED. WE DO NOT ACCEPT RETURNS ON THONG STYLE ITEMS.

CREDITS ON ELIGIBLE ITEMS ARE PROCESSED WITHIN 5-10 BUSINESS DAYS AFTER THE RETURN IS RECEIVED. 

 

NON-RETURNABLE ITEMS

 

THE FOLLOWING ITEMS ARE NON-RETURNABLE.  CREDIT WILL NOT BE ISSUED FOR THE FOLLOWING:

·         ALL ITEMS PURCHASED ON SALE.

·         UNDERWEAR AND BODYSUITS.

·         THONG STYLE ITEMS

 

IMPORTANT NOTES ON RETURNS

 

RETURNED ITEMS MUST BE IN THEIR ORIGINAL CONDITION, WITH TAGS AND SANITARY PROTECTION INTACT. PLEASE ENSURE THAT YOU WEAR UNDERGARMENTS WHEN TRYING ON ITEMS. THERE ARE NO RETURNS FOR THONGS. PLEASE TAKE ALL NECESSARY PRECAUTIONS THAT YOUR RETURN ITEMS DO NOT GET DAMAGED DURING TRANSIT BACK TO US.



WE WILL AUTOMATICALLY REFUSE ANY RETURNED ITEMS THAT SHOW ANY OF THE FOLLOWING:

      ·       TAGS HAVE BEEN REMOVED OR ARE DAMAGED

      ·       THE ITEM SHOWS ANY SIGN OF WEAR OR USE

      ·       THE HYGIENIC LINER (PROTECTIVE STRIP) HAS BEEN REMOVED

      ·       THE ITEM WAS IMPROPERLY CARED FOR (PET HAIR, DIRTY, DEODORANT STAINS, SMOKE DAMAGE, MUSTY ODOR, ETCETERA)

      ·       THE ITEM WAS IMPROPERLY FOLDED/PACKAGED AND THE CUPS GOT DAMAGED DURING TRANSIT BACK TO US (ESPECIALLY IMPORTANT FOR ITEMS WITH MOLDED CUPS / UNDERWIRE).

      ·       THE ITEM SHOWS ANY SIGNS OF MAKE-UP

      ·        ITEMS POSTMARKED AFTER THE 10 DAYS FROM ORIGINAL SHIPPING DATE ARE NON-RETURNABLE

 

FIERCE SIMPLICITY LLC HOLDS A NO WARRANTY POLICY. ONCE THE TAGS AND/OR HYGIENIC LINERS ARE REMOVED, THE ITEM(S) CANNOT BE RETURNED FOR ANY REASON.


BUYING ITEMS ON SALE

 

PRODUCTS MARKED AS SALE WILL BE FINAL, MEANING NO RETURNS WILL BE ACCEPTED FOR THESE ITEMS. 

DISCOUNTS AND COUPON CODES

PLEASE NOTE: FIERCE SIMPLICITY LLC DOES NOT OFFER PRICE ADJUSTMENTS FOR ORDERS PLACED BEFORE OR AFTER A PROMOTIONAL PERIOD. PROMOTIONAL CODES USED IN YOUR ORDER ARE HONORED ONLY ON EXCHANGES WITHIN THE SAME STYLE.

 

CANCELLATION POLICY

 

ONCE AN ORDER IS PLACED, WE IMMEDIATELY START PROCESSING IT. THE ORDER MAY NOT BE CANCELLED ONCE IT HAS SHIPPED.

IF THE CUSTOMER CANCELS THE ORDER PRIOR TO SHIPMENT, THERE WILL BE A 15% RESTOCKING FEE DEDUCTED FROM THE REFUND AMOUNT.

 

OTHER

DAMAGED OR DEFECTIVE GOODS

WE ARE COMMITTED TO SELLING ONLY FIRST-QUALITY, GENUINE DESIGNER FASHIONS AND ACCESSORIES. TO THAT END, ALL OUR PRODUCTS UNDERGO SEVERAL QUALITY CHECKS BEFORE BEING SHIPPED TO YOU. IN THE UNLIKELY EVENT YOU RECEIVE AN ITEM THAT IS DAMAGED OR DEFECTIVE, PLEASE NOTIFY US WITHIN 48 HOURS OF RECEIVING THE ORDER AND WE WILL MAKE EVERY ATTEMPT TO REPLACE IT WITH THE SAME OR LIKE ITEM AT NO ADDITIONAL CHARGE TO YOU. IF WE ARE UNABLE TO SEND A REPLACEMENT, WE WILL ISSUE A STORE CREDIT.

COLOR VARIANCES 

WE HAVE MADE EVERY EFFORT TO DISPLAY AS ACCURATELY AS POSSIBLE THE COLORS OF OUR PRODUCTS THAT APPEAR ON FIERCE SIMPLICITY'S WEBSITE WWW.FIERCESIMPLICITY.COM. HOWEVER, AS COMPUTER MONITORS VARY, WE CANNOT GUARANTEE THAT YOUR MONITOR'S DISPLAY OF ANY COLOR WILL BE COMPLETELY ACCURATE.

PATTERN/PRINT VARIANCES

WE MAKE EVERY EFFORT TO DISPLAY THE PRODUCT IMAGES AS ACCURATELY AS POSSIBLE. PATTERN/PRINT VARIANCES MAY EXIST ON ITEMS WITH PRINT PATTERNS. THESE ITEMS ARE NOT CONSIDERED FAULTY, AS THEY ARE UNIQUE. DIFFERENCES IN PATTERNS ARE A RESULT OF DIFFERENT PRODUCTION BATCHES OR A RESULT OF DIFFERENCES IN FABRIC CUT.

OUT OF STOCK

WHILE WE DO OUR BEST TO KEEP OUR INVENTORY UPDATED AT ALL TIMES, THERE MAY BE INSTANCES WHEN AN ITEM YOU ORDER MAY NOT BE AVAILABLE, IN WHICH CASE WE WILL NOTIFY YOU VIA E-MAIL WITH ALTERNATE CHOICES.

CONTACT CUSTOMER CARE: 

 

HOURS OF OPERATION MONDAY - FRIDAY 10:00 AM – 4:00 PM EST 

EMAIL: CUSTOMERSERVICE@FIERCESIMPLICITY.COM

*FREE SHIPPING ON NEW EXCHANGE ORDERS IS ELIGIBLE FOR ORDERS SHIPPED VIA "STANDARD SHIPPING" MAIL WITHIN THE UNITED STATES; EXCHANGES CAN BE MADE WITHIN 10 DAYS OF RECEIPT. OFFER NOT AVAILABLE FOR INTERNATIONAL ORDERS.

THANK YOU FOR UNDERSTANDING!